Shipping policy

Last Updated: February 21, 2026

Overview

We ship orders quickly and securely. Most orders are processed and shipped within 1-3 business days (Monday-Friday, excluding holidays). You will receive an email with tracking information as soon as your order ships.

Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Processing time is 1-3 business days from the date you place your order.

"Processing" means the time it takes us to prepare your order for shipment — pulling inventory, packing securely, generating shipping labels, and handing off to the carrier.

Weekend/Holiday Orders

Orders placed Friday evening through Sunday will begin processing on Monday. Orders placed on or immediately before a federal holiday may experience a 1-day processing delay.

Shipping Timeframes

Delivery time is 3-7 business days after your order ships, depending on your location and the carrier used.

Total Time = Processing Time (1-3 days) + Delivery Time (3-7 days)

Most orders arrive within 4-10 business days from the date you place your order.

We use USPS, UPS, or FedEx depending on package size, weight, and destination. Carrier selection is at our discretion to ensure the best combination of speed, safety, and cost.

Shipping Rates

We offer tiered flat-rate shipping to domestic US addresses:

  • Orders under $45: $6.00
  • Orders $45 and over: $10.00

Shipping costs are calculated and displayed before you complete your purchase.

Where We Ship

Domestic US Only

We currently ship to the 48 contiguous United States. We do not ship to:

  • Alaska or Hawaii (not available at this time)
  • International addresses
  • US territories (Puerto Rico, Guam, etc.)

We may expand shipping options in the future.

No PO Boxes

We cannot ship to PO boxes due to carrier restrictions on package size and our requirement for delivery confirmation. Please provide a physical street address.

Shipping Address Requirements

You are responsible for providing a correct and complete shipping address when you place your order.

If your order is returned to us due to an incorrect address you provided, you will be responsible for the cost of reshipping. If you do not want the order reshipped, we will issue a refund minus the original shipping cost and a 6% cancellation fee.

Tracking

All orders include tracking information sent to the email address you provided at checkout. You are responsible for monitoring your shipment and ensuring someone is available to receive it.

If you need to update your delivery instructions or hold a package for pickup, contact the carrier directly using the tracking number.

Signature Confirmation

For orders over $300, we require signature confirmation at delivery to protect against theft, porch piracy, and false "not received" claims.

If signature confirmation is required:

  • The carrier will attempt delivery and require an adult signature
  • If no one is available to sign, the carrier will leave a notice and attempt redelivery
  • After multiple delivery attempts, the package will be held at a local carrier facility for pickup

You can often manage delivery preferences (e.g., "hold at FedEx location") using the tracking number.

Delays Beyond Our Control

While we ship orders promptly, CTRLWard LLC is not responsible for delays caused by:

  • Carrier delays (weather, vehicle breakdowns, staffing shortages)
  • Customs or import inspections (rare for domestic shipments, but possible)
  • Incorrect address provided by the customer
  • Recipient unavailable for signature confirmation (for orders requiring it)
  • Natural disasters, pandemics, or other force majeure events

If your shipment is delayed in transit, contact the carrier directly using your tracking number. We are happy to help you coordinate with the carrier if needed.

Packaging and Protection

All orders are packed securely with appropriate materials to protect sealed TCG products during transit:

  • Bubble wrap or padded envelopes for single items
  • Cardboard boxes with padding for multi-item orders or larger products
  • No external branding on packages (reduces theft risk)

We take packing seriously. If your order arrives damaged due to insufficient packaging (our error, not carrier damage), contact us within 7 days and we will make it right.

Lost or Stolen Packages

If your tracking shows "delivered" but you did not receive your package:

  1. Check with neighbors, building management, or household members
  2. Check around your delivery location (sometimes carriers place packages out of sight)
  3. Verify the shipping address on your order confirmation email
  4. Contact us within 7 days at support@ctrlward.com

We will work with the carrier to investigate. If the package is confirmed lost or stolen, we will send a replacement or issue a full refund.

For orders over $300, signature confirmation is required — if someone signed for the package, the carrier considers it successfully delivered and we cannot file a claim.

International Shipping (Not Available)

We do not currently offer international shipping. We may expand to international destinations in the future, but we have no current timeline.

If you are located outside the United States, we recommend using a US-based package forwarding service at your own risk. CTRLWard LLC is not responsible for packages once they are delivered to a forwarding service address.

Questions?

If you have questions about shipping, tracking, or delivery, contact us at support@ctrlward.com.

Contact Information

CTRLWard LLC
Email: support@ctrlward.com