Privacy policy

Last Updated: February 21, 2026

This Privacy Policy describes how CTRLWard LLC ("CTRLWard," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from ctrlward.com (the "Site").

1. Information We Collect

1.1 Information You Provide to Us

When you visit the Site, place an order, create an account, or contact us, we collect information that you provide directly to us, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely by our payment processors)
  • Order history and purchase records
  • Communication preferences

1.2 Information Collected Automatically

When you access or use our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party services we use to operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors (Stripe, PayPal)
  • Shippo (shipping platform)
  • Shipping carriers (USPS, UPS, FedEx)
  • Analytics providers (if applicable)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

  • Process and fulfill your orders
  • Communicate with you about your order status
  • Verify payment information
  • Arrange shipping and delivery
  • Handle returns and refunds

2.2 Customer Service

  • Respond to your inquiries and requests
  • Provide customer support
  • Resolve disputes and troubleshoot problems

2.3 Marketing and Communications

  • Send you promotional emails about new products, special offers, and updates (you may opt out at any time)
  • Send transactional emails related to your orders (these cannot be opted out of)
  • Improve our marketing efforts and understand customer preferences

2.4 Legal Compliance and Business Operations

  • Comply with legal obligations, including tax reporting and record retention
  • Prevent fraud and protect against security threats
  • Enforce our Terms of Service and other policies
  • Maintain business records and analytics

2.5 Site Improvement

  • Analyze Site usage and improve user experience
  • Develop new products and services
  • Conduct research and analysis

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Shopify (e-commerce platform and hosting)
  • Stripe and PayPal (payment processing)
  • Shippo (shipping platform and label generation)
  • USPS, UPS, and FedEx (shipping and delivery)
  • Email service providers (marketing communications)
  • Analytics providers (website analytics and performance)

These service providers are contractually required to use your information only to provide services to us and to protect your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, government requests)
  • Enforcement of our Terms of Service or other agreements
  • Protection of our rights, property, or safety, or that of others
  • Prevention of fraud or other illegal activity

3.3 Business Transfers

If CTRLWard is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any such change in ownership or control.

3.4 Relationship with Shopify

Our Site is hosted by Shopify, which collects and processes personal information about your access to and use of the Site in order to provide and improve its e-commerce platform. Information you submit to the Site will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide the Services. Shopify may use certain data from your interactions with our store, along with other merchants and with Shopify, to provide enhanced platform features. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and support our legitimate business operations. You may request deletion of your personal information at any time by contacting us at support@ctrlward.com, subject to any legal retention requirements.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, and request a copy of your information in a portable format. To exercise these rights, contact us at support@ctrlward.com.

5.2 Deletion

You may request deletion of your personal information, subject to the following limitations:

  • We must retain certain information to comply with legal obligations (e.g., tax records)
  • We may retain information necessary to complete transactions or resolve disputes
  • We may retain anonymized or aggregated data

5.3 Marketing Opt-Out

You may opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at support@ctrlward.com
  • Updating your account preferences (if you have an account)

Note: You cannot opt out of transactional emails related to your orders (order confirmations, shipping notifications, etc.).

5.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality. See Section 6 for more information.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to improve your experience, analyze Site usage, and deliver relevant content.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for the Site to function (e.g., shopping cart, checkout)
  • Analytics Cookies: Help us understand how visitors use the Site
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
  • Preference Cookies: Remember your settings and preferences

6.3 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies from specific sites
  • Delete all cookies when you close your browser

Note that disabling essential cookies may prevent you from using certain features of the Site, including the ability to make purchases.

6.4 Global Privacy Control

Shopify honors Global Privacy Control (GPC) signals on our behalf.

7. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the updated policy on this page
  • Notify you via email if the changes are material (if we have your email address)

Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, email us at support@ctrlward.com. We aim to respond within 24-48 hours on business days (Monday-Friday, excluding federal holidays).

11. Texas Residents

CTRLWard is currently a small business exempt from the Texas Data Privacy and Security Act (TDPSA), but Texas residents may exercise the rights described in Section 5 at any time.