Common Questions

FREQUENTLY
ASKED
QUESTIONS

Everything you need to know about CTRLWard and our Riftbound TCG products.

Riftbound is a trading card game set in the League of Legends universe, produced by Riot Games. It features high-quality card art, foil variants, and collectible chase cards. We sell factory-sealed booster boxes and packs for both players and collectors.

All products are factory-sealed and inspected before shipping. We are an independent reseller — not affiliated with or endorsed by Riot Games.

No. Sealed products cannot be returned. If your order arrives damaged or incorrect, see our Return Policy.

You may request a cancellation up to 24 hours before your order ships. Email support@ctrlward.com with "CANCEL ORDER #[your order number]" as the subject line. A 6% processing fee will be automatically deducted from your refund to cover non-refundable payment processing costs. Requests sent later may be missed. Once an order has shipped, it cannot be cancelled. By requesting a cancellation, you agree to these terms.

Email support@ctrlward.com within 7 days with "DAMAGED: Order #[your order number]" as the subject line. Include photos of the damage and keep all packaging. We'll replace or refund.

No. CTRLWard is an online-only store based in Texas.

We currently ship to the 48 contiguous US states only. Shipping is $6 for orders under $45, $10 for orders $45 and over. See our Shipping Policy for full details.

Pre-orders are for products that have been announced but have not yet been released or received by us. Pre-orders are charged at the time of purchase to secure your spot. When the product arrives, we ship it out on a first-ordered, first-shipped basis. If you order a pre-order item and an in-stock item in the same cart, your entire order will ship together once the pre-order item is available.

Some products may have per-customer quantity limits to ensure fair access. When a limit applies, it will be displayed on the product page.

No. CTRLWard is strictly business to consumer. We do not offer wholesale pricing, bulk discounts, or accept tax-free resale documents.

STILL HAVE
QUESTIONS?

Reach out directly. We typically respond within 24-48 hours on business days.

Contact Us